I. Booking and Deposit
The booking confirms that the tenant has read and accepted our general terms and conditions.
For safety and liability reasons, we cannot accept bookings from persons under 18 years old.
The tenant will receive an email inviting them to finalize their booking by entering their credit card information in order to pay a deposit equal to 50% of the stay. Our online registration and payment system allows us to securely collect information, deposits, and guarantees through our provider, Charge Automation.
II. Balance
The balance must be paid 30 days before the check-in date. The tenant will receive a reminder email. Payment of the balance upon arrival will not be accepted. If this deadline is not respected, the rental may be automatically canceled without prior notice. For last-minute bookings (less than 30 days before arrival), the total rent must be paid to confirm the reservation.
III. Cancellation Policy
Cancellation rules apply according to the period between the cancellation request and the arrival date:
More than 30 days before arrival: refund of the deposit*.
Less than 30 days before arrival: the full rent remains due to the owner.
*In the case of a refund: bank fees related to the transaction will be deducted from the refunded amount before transfer to the tenant’s account: between 3% and 5%, depending on the type of credit card and country of origin.
Regardless of the reason for cancellation, the tenant must notify the owner's representative by email, requesting acknowledgment of receipt or read confirmation.
Any interrupted or shortened stay, as well as any unused services, will not be refunded. In case of repatriation, it is the tenant’s responsibility to take out appropriate insurance.
If a force majeure event makes the house unusable or destroyed, or prevents its availability, all amounts paid will be refunded to the tenant, without the possibility of claiming additional compensation.
In the event of cancellation by the owner, they agree to refund 100% of the amounts received.
IV. Insurance
By booking, the tenant agrees to be covered by multi-risk home insurance. We advise the tenant to take out cancellation insurance with their provider for reasons such as death, accident, or serious illness preventing travel.
V. Security Deposit
For all furnished rentals, a security deposit of €400 is required, which will not be debited. It will be processed using the previously recorded credit card imprint three days before check-in. The tenant will receive a confirmation email. In case of non-compliance, entry to the property will not be allowed. The deposit will be released within 7 days after the end of the rental.
The tenant agrees to take good care of the rented premises. The tenant will be responsible for any damage caused to the property, as well as the cost of replacing any lost, destroyed, or damaged items. The tenant is liable for all damage caused by themselves or their accompanying guests. The cost of any damages will be deducted from the deposit, with an additional 2% administrative fee.
VI. Check-in and Check-out
A few days before arrival, the tenant will receive the property’s welcome booklet by email, providing all information for their stay, in an interactive format.
In general, check-in is in the afternoon from 4:00 PM. If the property is ready earlier, the tenant will be notified. The key is in a key box, and the code will be sent by email on the day of arrival.
Check-out must take place between 7:00 AM and 10:00 AM. During this period, an owner’s representative will perform an inventory and inspection by appointment (15 minutes). We insist on strict adherence to the agreed check-out time, as cleaning staff operate on very tight schedules. Tenants must facilitate their work, as requested of previous tenants. For early departures or changes in schedule, tenants must notify 24 hours in advance. If the tenant is absent for the inspection, it is automatically accepted.
This rental is strictly seasonal, and the tenant agrees to vacate the premises on the date and time specified in the contract. Since the tenant’s address is indicated in the rental agreement, subletting is prohibited.
VII. Supplies
Your rental includes kitchen equipment, dishes, furniture, and bedding. A detailed inventory is provided in the welcome booklet. Bed linens and towels are supplied, and beds are made upon arrival.
The premises will be delivered to the tenant in perfect cleanliness, and appliances in working order. The tenant must not dispose of objects that could block sinks, washbasins, showers, or toilets, nor use harsh cleaning products (bleach), otherwise they will be responsible for repair costs. Before departure, the tenant must return all furniture to its original place.
VIII. Swimming Pool
The pool is open from 10:00 AM to 7:00 PM (April 15 to October 15). The tenant must take all necessary precautions when using the pool, especially if staying with young children, for whom they must provide supervision. The tenant acknowledges that they fully release the owner from any liability in case of accidents involving themselves, their family, or guests. If you disagree with this clause, the owner asks that you do not rent this property.
Surroundings: The properties are on land with natural landscaping and stairs. The owner cannot be held responsible for falls or injuries.
IX. Tenant Obligations
The tenant must behave responsibly and ensure the premises are returned in normal clean condition upon departure. A departure cleaning service is included in the rental price, covering a standard tidy-up. Additional cleaning due to abuse may be charged and deducted from the deposit.
The number of sleeping places indicated in the description may not be exceeded, and additional beds are not allowed. Tent setup in the garden or parking caravans is prohibited. Violations may result in termination of the rental and proportional compensation deducted from the security deposit.
Noise is prohibited between 10:00 PM and 8:00 AM.
X. Wi-Fi
The tenant is responsible for the use of internet access during the rental period. Wi-Fi credentials are in the welcome booklet. Internet use is at the tenant’s sole responsibility. Accessing prohibited content, such as pornography, pedophilia, racism, or incitement to violence, is forbidden. All online activity is logged and may be verified in case of abuse. Using the access codes constitutes agreement. Wi-Fi and fiber TV are provided for convenience only and are not part of the property’s license.
XI. Nuisances
The area between properties is not fenced. The owner cannot be held responsible for irregularities or failure to respect allocated spaces between villas (night noise, etc.
XII. Complaints
Any complaints regarding the rented property must be made within 24 hours of check-in.