Scope and points of contact
These terms apply exclusively to bookings made directly on leclosbonaventure.com.
The properties offered belong to different owners who let them in a private capacity. The rental agreement is concluded directly between the guest and the owner of the booked property. The owner’s name, the property’s name and its address at Le Clos Bonaventure are included in the personalised booking information.
Michel & Co is the service provider responsible for organising bookings and stays on behalf of the property owners. It is your point of contact for any questions about your booking, payment arrangements, arrival, stay or a complaint. Communication takes place by email or telephone. The property owner remains the letting party.
The properties are offered as holiday rentals by private owners and do not operate as a hotel: there is no reception desk or staff on site. Guests should contact Michel & Co with any requests.
The booked property, dates, number of guests and itemised price are specified at the time of booking. End-of-stay cleaning, bed linen, beds made on arrival and two bath towels per person are included. Tourist tax is added and itemised in the booking summary. The dog supplement is added when selected. Included charges and services are specified in the property description and booking summary.
I Booking and advance payment
The booking must be made by an adult, who will be responsible for ensuring that all occupants comply with the agreement.
Before confirming the booking, the guest reads the property description, the price and these terms, which they accept when completing the booking.
An advance payment of 50% of the total cost of the stay must be paid within 24 hours of the email containing the secure payment link being sent. The collection of information required for the stay, payment processing and security deposit arrangements are handled through ChargeAutomation and its payment service providers.
The booking becomes final once the advance payment has been received and confirmation has been sent by email. If payment is not made within 24 hours, the booking may be cancelled and the property made available again after the guest has been informed by email. This possibility is stated in the payment request email. For bookings made 30 days or less before arrival, full payment for the stay is required within 24 hours of the payment email being sent and, in all cases, before access to the property.
II Payment of the balance
The remaining 50% must be paid no later than 30 days before the arrival date. A reminder and payment instructions are sent by email. Payment of the balance on arrival is not available.
If payment is not made by the due date, Michel & Co sends the guest an email reminder allowing 48 hours from the time it is sent to settle the outstanding amount. If payment is still not received, the owner may cancel the booking. Notice of cancellation will be sent by email through Michel & Co, and the cancellation terms below will apply.
III Cancellation and changes to the stay
Bookings for accommodation on specified dates do not benefit from a statutory cooling-off period. Any cancellation is subject to the terms below, without prejudice to applicable law.
All cancellation requests must be sent by email to Michel & Co using the contact details in the booking confirmation. The guest should retain a copy of the request. An acknowledgement of receipt will be sent. If no reply is received, the guest is asked to contact Michel & Co again to check that the request has been received.
The following terms apply throughout the year, including July and August, according to the date on which the written cancellation request is received:
• More than 30 days before the arrival date: the advance payment is refunded after deduction of the bank transaction fees specified below, subject to applicable law.
• 30 days or less before the arrival date: the full cost of the stay remains payable to the owner, subject to applicable law.
In the event of a refund, bank transaction fees actually incurred and not returned by the payment service provider will be deducted from the amount refunded. These fees vary according to the type of payment card and its country of issue, in accordance with the payment service provider’s rates in effect at the time of the original payment. The amount deducted and supporting documentation will be provided to the guest. No such deduction will be made if the owner cancels the booking or where a full refund is legally required.
Unless the law requires otherwise, a no-show on the arrival date, early departure or an unused service does not entitle the guest to a refund. Guests are encouraged to take out cancellation and curtailment insurance suited to their circumstances.
All requests to change the dates or number of guests must be sent to Michel & Co. Changes are subject to availability, the property’s capacity and the owner’s agreement. Any price adjustment will be communicated to the guest for acceptance before confirmation. A booking cannot be transferred to another property, as the properties belong to different owners.
If an event of force majeure prevents the property from being made available, its consequences will be determined in accordance with applicable law. Payments will be refunded where a refund is due, without any blanket exclusion of the guest’s rights.
If the owner cancels the booking, all amounts received will be refunded in full to the guest, without prejudice to any other rights the guest may have under the circumstances and applicable law.
IV Insurance
Guests must have insurance covering their liability for any damage they may cause during their stay, including risks associated with occupying the property. It is their responsibility to check that their holiday accommodation insurance, or equivalent cover, covers the property, the duration of the stay and everyone accompanying them. Proof of insurance may be requested.
Cancellation and curtailment insurance is separate from this cover. Guests are advised to check their insurance benefits, exclusions and conditions of cover before their stay.
V Security deposit
A security deposit of €400 is required in the form of a card pre-authorisation, with no initial charge. This is scheduled to be placed three days before arrival using the card registered. The guest receives the necessary information and confirmation of the transaction.
The guest must ensure that their card is valid and has sufficient available funds or credit for the pre-authorisation. If it fails, the guest is asked to resolve the issue before arrival. Access instructions are sent only after the stay has been paid for in full and the security deposit has been validated.
If there is no damage and no amount remains due for the stay, release of the pre-authorisation is requested within seven days of departure. The time it takes for the release to appear then depends on the guest’s bank.
The guest is responsible for damage attributable to themselves or anyone accompanying them, and for lost or damaged items, excluding normal wear and tear. Any deduction will be explained and accompanied by appropriate supporting documentation. The guest may send any comments to Michel & Co. The security deposit does not limit the amount of any duly substantiated loss or damage.
VI Arrival and departure
A few days before arrival, the guest receives the property’s digital welcome guide by email. It contains practical information and useful instructions for the stay.
Check-in is from 4 pm. If the property is ready earlier, the guest will be informed. Access is via a key safe, and its code is sent by email on the day of arrival, subject to payment and security deposit validation.
Check-out must take place between 7 am and 10 am. During this time, a representative of the owner will attend by appointment to check the inventory and the condition of the property (15 minutes). Keeping to the agreed time allows the cleaning team to prepare the property for the next guests. Departures before 7 am or at a special time must be notified at least 24 hours in advance.
If the guest is absent from the check-out inspection, they automatically accept its findings.
The property is let exclusively for a holiday stay. The guest may not establish their main residence there and undertakes to vacate the property on the date and at the time specified in the agreement. Subletting and transferring the booking to a third party are not permitted without the owner’s prior written consent.
VII Equipment and linen provided
The property is equipped as stated in its description, including furniture, bedding, kitchen equipment and tableware. A detailed inventory is available in the welcome guide.
Bed linen and towels are included in the rental. Two towels are provided per person. Beds for the sleeping arrangements specified in the booking are made on arrival.
The property is handed over clean, with equipment in working order. Any issue noticed must be reported promptly to Michel & Co so that appropriate action can be taken.
Guests must use the equipment for its intended purpose and follow the instructions in the welcome guide. No objects or products likely to block or damage the plumbing may be put into sinks, washbasins, showers or toilets. Before departure, guests must return furniture and equipment to their original positions.
VIII Swimming pool
The swimming pool is open from 10 am to 7 pm, from 15 April to 15 October. Guests must take all necessary precautions when using the swimming pool, particularly when staying with young children, whom they must supervise. The guest declares that they release the owner from all liability for any accident affecting themselves, members of their family or their guests while using the swimming pool. If you do not agree with this clause, the owner asks you not to book this property. Surrounding areas: the properties are set on grounds with natural landscaping and stairs. The owner cannot be held liable for any falls or injuries.
IX Respect for the property and guest obligations
The guest and everyone accompanying them must respect the property, its equipment and the peace and quiet of other residents. The maximum number of occupants stated in the booking must not be exceeded. Any change in the number of guests must be notified and accepted before the stay.
Adding sleeping arrangements without permission, pitching tents in the gardens and parking motorhomes in the car park are prohibited.
End-of-stay cleaning is included in the price. However, the property must be left in a normal state of use: dishes washed and put away, rubbish placed in the appropriate bins, and furniture and equipment returned to their original positions. Practical departure instructions are provided in the welcome guide.
Additional cleaning made necessary by a clearly excessive level of dirt may be charged for, with supporting documentation. The amount and reasons will be communicated to the guest. Any deduction from the security deposit will follow the procedure set out in section V.
Dogs are accepted without prior approval, subject to a supplement of €50 per dog per stay. The guest must select the pet supplement when booking and declare the number of dogs staying. Cats are not permitted. Dogs must be kept on a lead within the residence, and their waste must be picked up. They must not cause a disturbance, including barking when left alone.
The peace and quiet of the residence must be respected at all times, with particular care between 10 pm and 8 am. Parties and gatherings likely to disturb neighbours are not permitted.
Any serious or repeated breach may result in a written request to remedy the situation. Any action taken by the owner will be proportionate to the circumstances and comply with applicable law. No unspecified flat-rate penalty is provided for.
X Internet access and television
Wi-Fi login details are provided in the welcome guide. The guest is responsible for use of the connection by themselves and anyone accompanying them during the stay. They undertake to comply with applicable law, third-party rights and network security requirements.
Guests must not alter equipment settings or use the connection for unlawful purposes. If they experience difficulties with the Internet or television, they should contact Michel & Co rather than attempt to work on the installations themselves.
Information about the processing of personal data is provided in the website’s privacy policy.
Any technical interruption must be reported so that the necessary steps can be taken. The consequences of any loss of service will be assessed according to its duration, significance and the services agreed, while respecting the guest’s rights.
XI Surroundings and disturbances
The outdoor areas between the properties are not fully enclosed. Everyone must respect the terraces, gardens and spaces allocated to other properties. Appropriate supervision of children and pets is required.
Any disturbance or problem with neighbours must be reported to Michel & Co so that it can assist as far as possible. The shared nature of the residence does not exempt any occupant from respecting its peace and quiet.
XII Reporting issues and complaints
Guests are asked to report any defect, breakdown or difficulty to Michel & Co as soon as possible, using the contact details in the booking confirmation and welcome guide. Photographs may be attached to help resolve the issue.
Guests are asked to report any issue to Michel & Co as soon as possible, preferably within 24 hours of arrival. This suggested time frame does not limit their rights in relation to a defect discovered later.
Complaints will be handled by first seeking an amicable resolution with the owner concerned, with Michel & Co assisting with follow-up. These terms do not limit any legal remedies available.